Job responsibilities of a quality engineer in production. What is a Quality Engineer? What is QMS

Quality manager- a specialist who not only identifies defects in finished products, but creates conditions within the company under which the production of defects is impossible in principle. To do this, he correctly distributes and coordinates production processes, and makes proposals for their improvement. This job description quality manager will help to properly regulate the activities of this important specialist.

Job description of quality manager

I APPROVED
CEO
Last name I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The quality manager belongs to the category of managers.
1.2. A person with a higher economic education and at least one year of similar work experience is appointed to the position of quality manager.
1.3. The quality manager is appointed and dismissed in accordance with the procedure established by current labor legislation by order of the general director.
1.4. The quality manager must know:
- resolutions, instructions, orders, other governing and regulatory documents relating to the work of the company;
- rights and obligations of employees and their work schedule;
- internal labor regulations;
- labor protection rules and regulations; safety rules, industrial sanitation and hygiene, fire safety.
1.5. The quality manager is guided in his activities by:
- legislative acts of the Russian Federation;
- The company’s charter, internal labor regulations, and other regulations of the company;
- orders and instructions from management;
- this job description.

2. Job responsibilities of the quality manager

The Quality Manager performs the following job responsibilities:

2.1. Participates in preparation for certification for compliance with ISO 9001 requirements and subsequent periodic inspection control.
2.2. On behalf of the head of the department, he participates in interaction with certification bodies and consulting firms on issues related to the quality management system.
2.3. Participates in the preparation of draft administrative and regulatory documents of the company (including QMS documents).
2.4. Participates in drawing up a plan for internal audits of company divisions.
2.5. Participates in the development of internal audit programs, as well as communicating the audit program to stakeholders.
2.6. Participates in internal audits of company divisions as an internal auditor.
2.7. Prepares draft reports on audits performed.
2.8. Participates in the collection and systematization of information necessary for analysis of the QMS by senior management.
2.9. Participates in the analysis of information and the preparation of draft reports on the functioning of QMS processes and the effectiveness of the QMS as a whole.
2.10. Ensures the implementation of measures to maintain the competence of the company's internal auditors.
2.11. On behalf of the head of the quality department, he participates in training the company’s internal auditors.
2.12. Conducts consulting and methodological work with personnel on QMS processes and issues established by the head of the department.
2.13. On behalf of the head of the department, he participates in the work of collegial bodies, the results of which influence the work of the QMS.
2.14. Performs one-time official tasks, instructions and instructions of the General Director, Executive Director, which are within the scope of activity of the quality manager.

3. Rights of the quality manager

The quality manager has the right:

3.1. Receive information, including confidential information, to the extent necessary to solve assigned tasks.
3.2. Make proposals for improving work related to the responsibilities provided for in these instructions.
3.3. Within your competence, inform your immediate supervisor about all shortcomings identified in the course of your activities and make proposals for their elimination.
3.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.

4. Responsibility of the quality manager

The Quality Manager is responsible for:

4.1. Failure to perform and/or untimely, negligent performance of one’s official duties.
4.2. Failure to comply with current instructions, orders and regulations for maintaining trade secrets and confidential information.
4.3. Violation of internal labor regulations, labor discipline, safety and fire safety rules.
4.4. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.5. Causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

The profession of an engineer can also be quite interesting and modern. For example, such a position as a quality engineer appeared on our labor market not so long ago, but many large companies, including world-famous ones, have already introduced it into their staff. So the way is open for young specialists, because this work is not only interesting, but also well paid.

What is the essence of the profession

Depending on whether the organization produces a specific product or provides a specific service, the main task of the quality engineer will be constant monitoring of the indicator of perfection, compliance with all standards and characteristics of the product or service. Moreover, today there is the concept of “a set of quality criteria”, that is, the product or service must be of high quality:

from the point of view of their potential buyer or consumer;
also meet the quality criteria established by modern science and its achievements;
and (if the enterprise is focused not only on the domestic market) quality criteria in accordance with export requirements.

List of direct responsibilities of a specialist

If you are offered a position such as a quality engineer, you need to be prepared to take on the following responsibilities:

Timely and regularly analyze the information that should be obtained from the production of products (preferably from each individual stage).
Follow a unique system of quality indicators approved by the enterprise, which should fully characterize the product being manufactured or the service that the company provides.
Carefully study and analyze quality claims that can be made by both internal and external contractors. In large and promising organizations, the quality control engineer is also obliged, based on the results obtained, to put forward for consideration by immediate management options for solving the problem so that similar complaints do not arise in the future.
Carefully study all the reasons and bases that lead to deterioration in quality or that do not allow the quality of products or services to regularly improve.
Take an active part in the development of various instructions and existing methods that will not only improve quality, but also simplify the process of controlling it.
Maintain appropriate documentation that will confirm the fulfillment of the duties prescribed in a document such as the “Job Description”. The quality engineer may also keep some records and reports to make it easier for immediate management to evaluate the results of his work.

Without what knowledge can you become a good specialist?

When selecting a potential candidate for a similar position from among applicants, the head of the company, of course, will give preference to the candidate who will have the in-depth knowledge necessary for a specialist to perform his official duties with high quality. So, the job description of a quality engineer has a subclause that clearly states that a candidate for the position must know well:

methodological recommendations, legislative standards that relate to quality management of products or services;
technological features of the production of a specific product in which the enterprise specializes;
standards according to which it is possible to determine the level of compliance with all product quality criteria and which help classify a certain product as defective;
the procedure for checking the quality of materials and raw materials from which products will be made;
rules and features of quality control of manufactured products at all stages of production;
the procedure for preparing reports, the timing of generation and submission to management for review;
labor safety standards.

Personal qualities of the applicant for the position

A quality management engineer is a promising profession, which in most cases is represented in well-developed companies where they can offer high wages to their employees. But to work in such organizations, simply having a wealth of knowledge is not enough; you also need to demonstrate your personal qualities that will set you apart from other potential applicants. The personal qualities of the candidate that are of interest to the manager include:

Accuracy and consistency, multiplied by attentiveness. Despite the fact that the name of the profession “quality engineer” sounds quite creative, such a position must be applied for by a person who is extremely responsible, scrupulous, and able to check the same indicators several times.
Analytical thinking. It is this type of thinking that will allow a specialist, based on the obtained indicators, to draw conclusions that are understandable to the manager.
Resilience and focus, backed by perseverance.
Organizer abilities. Such a specialist has his own subordinates, so there is no way to do without organizational skills, because it is very important to be able to create a small, cohesive team out of individuals that will be happy to work for results.

Where do the specialists work?

As already mentioned, all modern large companies already have such a specialist on their staff. Prudent managers of medium-sized companies also introduce such a vacancy, because they understand that today it is possible to attract the attention of a potential buyer only with the help of the high quality of the product offered, because most other “tricks” are actively used by competitors.

Today there are also government standardization centers where a young specialist can gain experience in a similar position and then (if desired) apply for a similar vacancy in a serious company.

Engineer education

A specialized higher education is the first thing a potential employer wants to see in a resume. After all, a quality engineer will be able to perform his duties well not only when he has experience in the same sector of the economy as the organization that opened a similar vacancy, but also when he has a wealth of relevant knowledge, the quality of which will be confirmed by a diploma. Thus, a specialist’s diploma in certification and standardization or quality management will be most valued. By the way, if you, for example, are applying for the position of “Construction Quality Engineer” and have one of the above specializations and a diploma that confirms knowledge of the specifics of construction, you will probably be given preference. Since each individual enterprise operating in a certain industry has its own specific characteristics, without knowing which, a young specialist without experience will not become a good employee.

Stereotypes associated with the profession

Managers and subordinates already have a peculiar image of such a specialist: a quality engineer must be not just attentive, but even a little picky in order to perform his duties at the highest level. I would like to note that such a quality certainly wouldn’t hurt a person holding a similar position.

A little more detail about remuneration

Depending on the work experience and the capabilities of the company itself, which offers a similar position to the applicant, he can count on approximately the following salary:

a young specialist can qualify for a monthly salary of 20,000-25,000 rubles;
if you already have experience in a similar position, you can apply for a salary that “starts” at 25,000-30,000 rubles. per month;
if you are lucky enough to occupy a similar position in a successful organization in the capital or another large city, then in such a position you can earn about 55,000-90,000 rubles. per month.

If we talk about a similar vacancy in good companies abroad, then you can get about $5,000 a month there.

Prospects

Most employers want to see a young specialist with work experience in such a position, which means that the way is open for a new generation, you just have to try a little, confirm all your advantages over other applicants and successfully occupy a position such as a quality engineer. The job responsibilities specified in the relevant document should be performed diligently and efficiently, then, having gained experience, you can try your hand at the same position, only in another organization that offers better pay. Confident advancement up the career ladder will very soon lead a young promising specialist to the chair of quality director.

Interestingly, most organizations employ women as quality engineers. But the ability to be scrupulous in one’s responsibilities and work in a team has nothing to do with gender. By the way, a quality engineer may have about three subordinates. If this is a large organization, then the staff team can be 15 or even 20 people, depending on the production needs.

0.1. The document comes into force from the moment of approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General Provisions

1.1. The position "Specialist in Standardization, Certification and Quality" belongs to the category "Professionals".

1.2. Qualification requirements - leading specialist in standardization, certification and quality: complete higher education in the relevant field of training (master, specialist). Work experience as a category I standardization and certification specialist - at least 2 years. Specialist in standardization, certification and quality I category: complete higher education in the relevant field of training (master, specialist); for a master's degree - no work experience requirements, for a specialist - work experience as a standardization and certification specialist of category II - at least 2 years. Specialist in standardization, certification and quality II category: complete higher education in the relevant field of training (specialist). Work experience as a specialist in standardization and certification - at least 1 year. Standardization, certification and quality specialist: complete higher education in the relevant field of training (specialist) without work experience requirements.

1.3. Knows and applies in practice:
- legislative acts, regulations, orders, orders, methodological, regulatory and other guidance materials on product quality management, the procedure for the development, execution, approval and implementation of standards and other standardization documents, the procedure for product certification;
- international standards of the relevant field of activity (ISO 9000;
- 10006;
- 10014/1;
- ISO/IEC 12207/1995, etc.);
- a system of state supervision, interdepartmental and departmental control over product quality;
- state system of standardization and systems of design and technological preparation of production;
- relevant industry standards;
- quality assessment methods and quality control methods;
- methods of planning to improve product quality;
- indicators of improving product quality and their classification;
- technological processes and production modes;
- basic technological and design data of manufactured products;
- the procedure for carrying out normalization control, calculating the level of standardization and unification of technical documentation;
- methods for drawing up technical specifications for the development of standards and other standardization documents;
- procedure for product certification;
- organization and coding of goods in accordance with the Product Nomenclature;
- methodological, regulatory and other guidance materials on organizing the examination of certificates;
- the procedure for developing programs and projects, using tools and methods for product quality management;
- product acceptance rules;
- the procedure for certification of products according to quality categories, coding and codification of goods;
- documentation in the quality system;
- organization of accounting and deadlines for compiling intra-company, industry and state statistical reporting in the field of standardization and certification, product quality management, advanced domestic and foreign experience in the field of quality management, standardization and certification of products;
- basics of economics;
- methods for calculating the economic efficiency of implementing standards and other standardization documents;
- basics of management, administrative management, labor organization, organization of production and management, labor legislation;
- standardization and certification, metrology, quality management;
- rules of labor protection, industrial sanitation and fire protection;
- methods of working on a computer;
- state and one of the foreign languages.

1.4. A specialist in standardization, certification and quality is appointed to the position and dismissed from the position by order of the organization (enterprise/institution).

1.5. The standardization, certification and quality specialist reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. A specialist in standardization, certification and quality manages the work of _ _ _ _ _ _ _ _ _ _ .

1.7. During absence, the standardization, certification and quality specialist is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Characteristics of work, tasks and job responsibilities

2.1. Develops, coordinates with the management of economic sectors, enterprises (institutions, organizations), introduces and implements in practice a system of monitoring studies and internal standards in the field of standardization, certification, quality management of products and services.

2.2. Determines the prospects and effectiveness of innovation, investment and marketing activities in the relevant sector of the economy at an enterprise, organization or institution, depending on their impact on the quality of products, goods and services, compliance with internal, industry, state and international standards.

2.3. Participates in the creation of new types of goods or products at the enterprise, introducing them to the domestic and foreign markets of new technological processes.

2.4. Provides classification and coding of goods, products and services as they relate to the production sector.

2.5. Participates in the development of methodological recommendations for regulating the verification of compliance of production processes and manufactured products with in-house, industry, and state standards and certificates.

2.6. Provides the preparation of guidance documents relating to classification and coding, product certification, management of the processes of its quality production, and improving the quality of manufactured products.

2.7. Organizes random inspections of structural units for their implementation of projects, programs, and measures to improve product quality.

2.8. Prepares responses to requests and appeals from governing bodies, relevant central and regional executive authorities on the conduct of work on quality management of production processes, organization of certification activities and standardization activities.

2.9. Organizes work on planning, development, improvement and implementation of quality management systems to create standards and standards for quality indicators, to monitor their compliance.

2.10. Monitors, summarizes and provides management with information regarding the release of products, the quality of which does not meet current standards, norms and requirements, the presence of complaints about the quality of work, cases of deterioration in the quality of products (works, services), the release of defects; compliance of the quality of raw materials, materials, semi-finished products, components used in production with current standards and technical specifications.

2.11. Develops and implements standards for product quality management.

2.12. Determines quality system models for certification based on current standards.

2.13. Determines a third party (certification body) for voluntary certification of products and quality systems.

2.14. Conducts certification of quality systems and products.

2.15. Conducts production certification.

2.16. Monitors the implementation of activities based on the results of state supervision, interdepartmental, non-departmental control over the implementation and compliance with standards.

2.17. Monitors the implementation of work on standardization, certification and product quality management by structural divisions, provides them with appropriate information, organizational and methodological assistance.

2.18. Organizes the analysis and examination of the documentation of certified products for compliance with the requirements of regulatory documents.

2.19. Studies, summarizes, systematizes and disseminates domestic and foreign experience in the field of standardization, certification and product quality management among management and structural divisions.

2.20. Justifies proposals for improving quality systems and makes recommendations for consideration by management.

2.21. Organizes the exchange of best practices in the development of product quality management systems and standards through exhibitions, seminars, conferences, etc.

2.22. Provides preparation for submission to the relevant authorities of statistical, scientific, technical and other information on the implementation in the industry, region, organization (institution), and enterprise of activities related to product quality management, its standardization and certification.

2.23. Manages the working group on quality management, standardization and product certification.

2.24. Submits proposals to management to encourage employees who have distinguished themselves and to impose disciplinary sanctions on violators of labor discipline.

2.25. Provides advanced training for subordinate employees.

2.26. Knows, understands and applies current regulations relating to his activities.

2.27. Knows and complies with the requirements of regulations on labor protection and environmental protection, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The standardization, certification and quality specialist has the right to take actions to prevent and eliminate cases of any violations or inconsistencies.

3.2. A specialist in standardization, certification and quality has the right to receive all social guarantees provided for by law.

3.3. A specialist in standardization, certification and quality has the right to demand assistance in the performance of his duties and the exercise of rights.

3.4. The standardization, certification and quality specialist has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. A specialist in standardization, certification and quality has the right to get acquainted with draft documents relating to his activities.

3.6. The standardization, certification and quality specialist has the right to request and receive documents, materials and information necessary to fulfill his job duties and management orders.

3.7. A specialist in standardization, certification and quality has the right to improve his professional qualifications.

3.8. A specialist in standardization, certification and quality has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. A specialist in standardization, certification and quality has the right to familiarize himself with documents defining the rights and responsibilities of the position held, and criteria for assessing the quality of performance of official duties.

4. Responsibility

4.1. The standardization, certification and quality specialist is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) non-use of the granted rights.

4.2. The standardization, certification and quality specialist is responsible for non-compliance with internal labor regulations, labor protection, safety precautions, industrial sanitation and fire protection.

4.3. The standardization, certification and quality specialist is responsible for disclosing information about an organization (enterprise/institution) related to a trade secret.

4.4. The standardization, certification and quality specialist is responsible for non-fulfillment or improper fulfillment of the requirements of internal regulatory documents of the organization (enterprise/institution) and legal orders of management.

4.5. The standardization, certification and quality specialist is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The standardization, certification and quality specialist is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The standardization, certification and quality specialist is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.

An engineer who checks product quality in production and is also responsible for ensuring that products comply with established quality standards and technical levels is called a “quality engineer.”

Place of work

In the modern industrialized world, it is difficult to imagine a large company whose organizational structure does not include the position of a quality engineer. This employee works at manufacturing enterprises, as well as in government standardization centers. His powers are established by his job description.

A quality engineer works for a large manufacturing or construction company. A company can produce large volumes of various goods and services, or be a supplier of small exclusive goods.

The employee belongs to the “specialist” category. Managerial functions in the job description are indicated depending on the category of engineer.

Requirements

The job description of a production quality engineer contains a list of requirements mandatory for a candidate for this position.

The document is drawn up in accordance with generally established requirements. The job description of a quality engineer, whether there is a QMS system in the company or not, should outline the field of activity.

The person appointed to the position of quality engineer:

For category 1, you must receive a vocational (technical) education, necessarily a higher education. Work experience in a position in category 2 - at least 3 years.
For category 2, higher technical education is also required. Work experience in a quality position or in any other technical position - from 3 years.
Without a category, education of the appropriate level and profile is required. There are no requirements for work experience, if you have a higher education, if you have a secondary vocational education, then the experience should be at least 3 years in a category 1 technician position, and also at least 5 years for specialists with a secondary education.

The most important document for an employee is the job description. A quality engineer is no exception.

Required knowledge

The required knowledge is described in the job description. A quality engineer must know:

production modes;
technological processes used in production;
design features of the products that the production produces, as well as key technological data;
standards, conditions that apply at the enterprise and in the industry as a whole;
types of defects in production, ways to eliminate them;
methods and methods of control by which the state monitors product quality;
the basics of working with complaints regarding the quality of raw materials, semi-finished products, materials, as well as components for products and finished products;
labor legislation, fundamentals of organizing production, economics, labor, as well as management, labor safety standards and regulations;
regulatory documentation, regulations, decisions relating to product quality management;
rules under which products are tested during production and then accepted after release;
rules according to which industrial products are prepared for certification or certification;
rules and terms for organizing accounting, deadlines for submitting reports on products, as well as their quality.

Main responsibilities

A quality management system engineer, whose job description contains all the basic requirements, must be able to perform a list of functions important for production.

The main responsibilities of an engineer are:

take part in the development and creation of quality management standards that will be applied at the enterprise;
engage in work to prepare manufactured products for certification and certification;
development and preparation of necessary actions aimed at introducing standards for manufactured products;
develop and then implement control methods and methods that provide for maximum automation of control operations;
provide non-destructive testing;
develop methods and instructions regarding ongoing quality control of work during the production process;
testing of finished manufactured products, as well as preparation of documentation that confirms their quality.

Responsibilities in Mechanical Engineering

The job description of a quality engineer in mechanical engineering is slightly different from the instructions of the same specialist in construction. The differences lie in the specifics of the industry itself. For example, in mechanical engineering a specialist must:

ensure the implementation of tasks aimed at increasing the quality of products that are produced, works, services that are provided;
control the activities of the organization’s divisions, ensuring that products comply with the current level of technology development, as well as consumer requirements or requirements for export or domestic market;
carry out the development and organization of activities based on the results of state supervision, monitoring compliance with standards, technical specifications for quality, preparing products for certification and certification;
participate in the development or improvement, as well as the implementation of a quality management system, as well as in the creation of standards and performance standards, monitor compliance with standards;
analyze information collected at different stages of production, as well as quality indicators that characterize the product;
take the necessary measures to prevent the release of defective products that do not meet the necessary requirements;
analyze incoming complaints or claims regarding the quality of products, services or work performed, prepare conclusions and conduct correspondence regarding their consideration;
investigate the reasons that caused the deterioration in the quality of products (decrease in the quality of work, services, defects);
take part in the implementation of measures aimed at eliminating problems, as well as develop them;
engage in accounting and reporting regarding the work of the enterprise in the field of product quality management;
study the developments of domestic and foreign manufacturers and make the most of suitable innovations for your industry.

What is QMS

QMS is a quality management system. In order for an enterprise to function as efficiently as possible, it must be managed systematically and in a structured manner. “Sudden management”, so common in our country, is absolutely not suitable for creating a structured and successful business.

In order to build a QMS in a company, you must:

identify what the main processes will be in the company;
determine in what sequence and what structure the processes will interact;
identify the criteria and methods that are necessary to ensure the efficiency of work and process management;
engage in ensuring the availability of resources, as well as information that are necessary for organizing work and high-quality monitoring of established processes;
measure, analyze, observe processes;
troubleshoot problems in advance and prevent them;
measures that are necessary in order to achieve the desired results are applied on time.

Responsibility in the QMS

A job description for a quality engineer with a QMS system in a company will allow you to get better results.

In addition to rights and obligations, the instructions must specify responsibilities. The Quality Assurance Officer is responsible for:

Causing material damage. In the amounts stipulated by the Criminal Code, as well as labor legislation and the Civil Code.
An offense that occurred during the performance of direct duties in accordance with the legislative framework of the Russian Federation.
Improper performance of one's direct duties or failure to perform at all.

The quality engineer, whose job description is stored in production, must monitor the implementation of all points of his duties. When approaching management with proposals to improve product quality or making proposals for the introduction of new technologies, this specialist must be aware that the introduction of even small changes in production is a global cost for the company.

Quality in construction

The job description of a quality engineer in construction contains several distinctive points that are not found in the instructions of a specialist in mechanical engineering or production.

Engineer in this industry:

on behalf of the customer is obliged to supervise the construction and installation work, as well as the acceptance of completed objects;
must monitor the implementation of the planned volumes of capital construction, as well as the compliance of the volumes, quality of work and delivery deadlines;
controls the quality of materials used for construction.

Participation in changes

A quality engineer, whose job description strictly regulates all areas of his responsibility, takes part in resolving issues regarding the application of changes to projects, the introduction of advanced technologies and methods, and design solutions that will help reduce costs and improve the performance of the facility. In addition, in his work he is obliged to take part in the consideration and approval of changes in projects that arise during construction.

Career prospects

Proving to be a high-level specialist, an engineer, after working for several years in a large company and gaining a wealth of diverse experience, can receive a promotion to the position of “leading quality engineer.”

The job description of this specialist, in addition to the points indicated above, also contains the right to manage personnel. In order to obtain employment opportunities for this position, you must have experience in managing a team, as well as experience working simultaneously with several projects of different types.