If you encounter a problem that prevents Touch ID from working on your iPhone, this can lead to serious consequences, even to the point where the smartphone will no longer turn on. After all, the Touch ID function is responsible for the ability to unlock the device using a fingerprint scan. It is designed to protect the iPhone from unauthorized access, but as a result of a breakdown, the smartphone may stop responding to your finger touches or recognize your fingerprint.

To fix the problem, you can enter the password yourself and reconfigure the Touch ID scanner on your iPhone. If this doesn't help, your smartphone will most likely need professional repair.

What problems can occur in the iPhone scanner?

For the first time, the Touch ID fingerprint scanner began to be built into the iPhone 5S. Since then, the technology that allows you to unlock your device using your fingerprint has been greatly improved. However, incorrect operation of the Touch ID fingerprint scanner can still be manifested by several “symptoms” at once:

• The fingerprint scanner does not recognize your finger
• Fingerprint sensor settings have been reset
• Touch ID doesn't work at all
• It is impossible to use applications that support the Touch ID function

The reasons for the incorrect operation of the iPhone fingerprint recognition sensor can be varied - from touching the sensor with wet hands to broken button cables, other mechanical damage and system failures in the iPhone.

What are the main causes of such problems?

If you bought a new original iPhone, but the Touch ID button does not work, there may be several reasons for this. Most often, smartphone owners encounter the following problems:

• Fingerprint recognition fails due to pressing the button with wet fingers
• the appearance of cuts, abrasions and other marks affecting the fingerprint
• Touch ID system settings failure
• iPhone cable button failure
• other mechanical damage to the smartphone, due to which it is impossible to enter the password
• iPhone system crash

All this can lead to the fact that the fingerprint recognition button does not work, the phone cannot be unlocked, it stops turning on, etc.

In addition, if Touch ID does not function on a newly purchased iPhone 5S or a smartphone of a different model, this may indicate that you were sold a refurbished gadget at a reduced price. It is certainly possible to use such a device, but without professional repair of the fingerprint sensor it will not be possible to restore the Touch ID function.

What problems can you deal with on your own?

If you encounter that the recognition system fingerprint Touch ID stopped turning on, it is impossible to unlock the device, etc., you can try to find a solution to the problem yourself. Try restarting your smartphone by pressing the power button and the Home button. If this doesn't help, recalibrate Touch ID:

• go to the menu “Settings – Touch – Password”
• enter a password that will unlock your Apple device
• reset existing fingerprints on your phone
• rescan your fingerprint to replace them
• save the settings and check if the sensor is now working

If entering the password and calibration did not help, try flashing your smartphone through iTunes to return the device that was not working to factory settings. This may be a solution to the problem and will help you avoid re-entering the password, replacing the Touch ID buttons and cable, as well as other major repairs.

What to do if the measures taken did not help

If you have repeatedly entered the password, rebooted the device with the “Home” button, calibrated the Touch ID sensor, but your smartphone is still not functioning properly, Touch ID on the iPhone does not work, the device has stopped turning on at all, you cannot do without professional repairs. You can contact any service center or entrust the device to a private YouDo professional, who has a number of advantages:

• no queues or waiting for button replacement
• availability of original spare parts for replacement
• reduced cost of services due to the absence of intermediaries
• convenient ways to order and pay for services

Yudu performers work around the clock. They will quickly and inexpensively produce the necessary

With the release of the iPhone 5s, Apple developers introduced new feature Touch Id is a device that reads fingerprints. With its help, users of Apple gadgets can easily make purchases in App Store, unlock your phone, etc. Very often on forums you can find topics about a failed Touch Id.

In this article we will try to figure out why Touch ID does not work on iPhone 5s/6/6s and how to fix it?

To begin with, it should be noted that if the device began to fail after a recent update, you will most likely have to do a system rollback and return to the previous version of iOS.

If this method It didn’t help you, you should resort to the options below for fixing Touch ID.

Touch ID stopped working on iPhone 6/6s/5/5s

Mechanical repair of Touch Id is a last resort

What to do if Touch Id does not respond to any actions? In this case, if the Touch ID has failed as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.

If this problem was software in nature, a reboot will solve the problem. If there was any physical impact on the phone, you will have to contact service center, where a qualified technician can diagnose and, if necessary, fix the problem.

Touch ID doesn't work on iPhone 6 - repair it yourself

If minor malfunctions in the operation of the Touch Id device periodically occur, Apple developers advise reconfiguring, in other words, making a new fingerprint and getting rid of the old fingerprint.

It is recommended to do this periodically so that the fingerprint data in the device is fresh, because human skin on the hands is constantly exposed to various factors, and therefore the print may change slightly.

In order to make a new fingerprint, you need to go to “Settings”, then select “Touch Id and password”. Remove old prints. After that, click “Add fingerprint” and perform the necessary actions in accordance with the instructions.

Touch ID stopped working in the App Store on iPhone 5s/6/6s/5

Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, but sometimes there are cases when the problem lies in incorrectly installed software.

There are also complaints on the forums about a glitch when the App Store does not see Touch Id. How to fix this?

1. Go to the gadget Settings and look for “Touch Id and password”;
2. Find the section “Using Touch Id” and disable “App Store, iTunes Store”;
3. Reboot the iOS device;
4. We return to the Touch Id settings and enable “App Store, iTunes Store”.

After these steps there should be no problem.

Problems with iPhone 6. Touch ID does not work in winter, in cold weather

There are many complaints about the poor performance of Touch Id during the cold season. It is very simple to explain the reason for this problem - as a result of the cold, our fingerprint is slightly modified, which is why the system cannot recognize it.

Frequently updating your fingerprint or creating a “cold” fingerprint will help you solve this problem. Scan your fingerprint while out in the cold. However, it is believed that these methods help only partly, however, if there is an urgent need for this function in the cold, it is worth a try.

Touch Id does not work on iPhone 6/6s/5s/5 due to exposure to water and dirt

Touch ID unique technology fingerprint reading. It is equipped with such versions of Apple mobile gadgets as iPhone 5s, iPhone 6 and iPhone 6 Plus. According to the manufacturer, this technology is more advanced in models of the sixth line. However, many users often complain on forums that Touch ID is a rather poorly functioning element in both the first and second versions.

Touch ID is definitely a good idea. And not only in terms of marketing, but also for practical use. Using Touch ID, the owner of an iPhone can unlock his device, log into the “accounts” of some programs on the network, and make payments using Apple Pay. But this is only if the technology functions smoothly, which is not always the case. Like any electronic mechanism, Touch ID sometimes has problems. How to deal with them? Let's figure it out.

Firstly, if problems were discovered after a recent firmware update to OS version 9 (or more recent versions of iOS), a downgrade may be required. This term refers to rolling back a system to a previous version. But if the problems are not so significant, the best solution will wait for the next update.

All other problems are often caused by misunderstandings that do not imply anything serious. Therefore, the user can solve most of them independently, without going to a repair shop. Moreover, there are not many such problems, and the methods for solving them have long been known. In this article we will look at each problem and how to solve it in detail.

It often happens that the fingerprint on the iPhone 6 or iPhone 5S does not work. If a system malfunctions, experts recommend making a simple reconfiguration. In other words, you need to retrain the gadget to recognize a fingerprint. When the first scanners appeared, Apple was concerned with annual software updates for them. This is done so that the devices remember the fingers of their owners as best as possible.

Significant optimization in this area was carried out in the eighth version of the operating system. But as the practical experience of many users has shown, if the fingerprint is not regularly refreshed, after about a month Touch ID will begin to malfunction. The reasons for this are usually the most banal, but they are basically cosmetic in nature (the fingerprint has worn out, dry skin on the finger, and similar misunderstandings).

Considering the above, if Touch ID glitches on the iPhone 5S you need to update the fingerprint in the gadget’s memory. But before the procedure, you need to thoroughly wipe the surface of the display and wash your hands. Then you should go to the iPhone settings, and after that - to the Touch ID password section. In this case, the earlier fingerprint must be removed by swiping, moving across the display from the right side to the left. After this action, you need to click on the add a fingerprint button and again carry out the usual operation of entering a fingerprint, in accordance with the instructions.

Touch ID doesn't work in the App Store

This, like the previous problem described, occurs quite often. And this usually happens due to the fact that the scanner does not interact with the App Store. As before, the reason most often lies in cosmetic factors. But sometimes the problem occurs due to software problems in the iPhone 5S. Many users note that gadgets based on OS version 8, or more precisely, the Touch ID technology in them, do not work in this store.

To solve this problem, you need to follow these steps:

• Click on the settings section, and then on the Touch ID and password item.
• Go to the technology usage section and disable the App Store.
• Reboot the device system.
• Return to original settings, enable App Store.

After all the steps have been completed, the Touch ID bug in the store should be automatically removed. Let us also remind you that if the user has not made purchases in a store during the day, when entering the store again, the system will prompt you to enter a password.

The fingerprint scanner doesn't work at all

It happens that the scanner itself fails, that is, it simply breaks. Although this happens extremely rarely.

A breakdown can be signaled by complete inoperability of the technology after the update. In this case, you can try “Hard Reset” by performing a backup procedure first.

But if the issue is a malfunction of the iPhone 5S software, a hard reboot usually solves the problem 100%. Otherwise, the user will have to seek repairs, since it is impossible to do without competent diagnostics of the device.

Touch ID stops working in cold temperatures

According to statistics, glitches in the operation of technology in winter or in cold conditions occur much more often. As always, the explanation for this phenomenon is simple. It's all about changes in the papillary pattern of the fingers, which changes when weather conditions change. Of course, it is not possible to detect such changes by eye. But smart Touch ID immediately detects them and reports failures.

As you might have already guessed, this whole issue is also treated through updating the fingerprint. But here everything can be made even easier. All you have to do is complete and save your “winter” fingerprint in the device’s memory. To do this, you need to do the procedure as soon as you come from the street, and your fingers are still cold. Although, this is not a guarantee of a successful solution to the problem. According to reviews from iPhone owners, the above methods do not always cope with the situation.

If the scanner does not work in dirty or damp conditions

There is no need to go into long explanations here. Obviously, moisture and dirt prevent the system from scanning a fingerprint. We are talking about the presence of dirt or moisture not only on the finger itself, but also on the surface of the scanner. Therefore, before the operation, you need to wash and dry your hands well and carefully wipe the scanner with a dry cloth.

But one thing to remember important point: There is no need to keep your hands in water for a long time when washing, as this will cause the skin to swell and the papillary pattern to change greatly.

However, Apple guarantees fans of its products that in the new sixth line of gadgets labeled S, Touch ID works more effectively with wet surfaces. But at the same time, the developers still do not recommend using the scanner when your hands are wet.

Breakdowns after repair: reasons

Speaking in simple words, during the process of repairing the device, the cable between Touch ID and the telephone board may be damaged. This leads to the fact that the system is no longer able to determine the authenticity of the fingerprint. And after that, the gadget deactivates the biometric sensor. In such a situation, replacing individual elements in order to improve the operation of the technology is impossible. The IDs between the Secure Enclave and a third party sensor simply will not match.

If the cable is completely damaged, then restoring it is an impossible task. The fact is that it includes ten tracks consisting of several layers. And the thickness of each track is a tenth of a millimeter.

The situation is different with the elements of the Home button that regulate the process of registering a click. Replacement is a simple matter. However, from now on, unlocking the device will be available exclusively through a password. It's easy to identify a broken Touch ID through settings. To do this, you need to carefully consider the menu for adding new fingerprints. It must be gray if there are any malfunctions.

The only method of obtaining a properly functioning sensor with fingerprint technology at its core is to use elements of another device. This means you will need to install a new board and home button. However, this repair will be very expensive for the user. In such a situation, it is advisable to purchase a new iPhone. Of course, if Touch ID technology is very important for the user.

From time to time there are complaints about the operation of the fingerprint scanner on the iPhone or iPad. There is always a small chance that the problem lies in the failure of this component of the device, but it is possible that you can solve the incorrect operation of Touch ID on your own. For example, if you recalibrate the scanner, clean it, and also check your fingers for damage. We have collected several useful tips for those whose Home buttons do not work as well as they would like.

Make sure Touch ID is turned on and configured correctly

To do this, you need to go to Settings, then to the “Touch ID and Password” section, and make sure that the use of the scanner is enabled for unlocking the device, as well as purchases in the iTunes Store and App Store. In addition, the required fingerprints must be added - from one to five.

Recalibrate the scanner

Perhaps something went wrong the first time and your fingerprint was not recognized well enough. The solution to problems with Touch ID may be to add fingerprints again. For ease of use of the scanner, it is worth taking at least three slots out of the five available, for example, adding two thumbs and one index finger on the main hand. Be sure to properly label the added fingerprints to reduce the time and effort required for recalibration in the future.

Check that your fingers are dry and undamaged

Do not forget that wet, frozen or damaged fingers can interfere with the operation of the fingerprint scanner. Perhaps you recklessly grabbed something hot, spent a long time in the bathroom, or played unsuccessfully with the cat? All this could affect the quality of fingerprint recognition, and not at all problems with Touch ID.

Clean Home Button

At first glance, the Home button may seem clean, but a barely noticeable ring of dirt accumulates around the junction with the front panel of the smartphone. Over time usable area the scanner becomes slightly smaller, which makes the scanner more difficult to operate and leads to errors in operation. It’s worth making a habit of cleaning the Home button weekly, which will have a positive effect on Touch ID performance.

Do you have an iPhone 6 Plus?

If none of the above helps, you probably have an early release iPhone 6 Plus. It’s difficult to say why, but it’s this smartphone that receives the most complaints from users regarding Touch ID. In the editorial office, we have an iPhone 6 and an iPhone 6 Plus, so we see the difference in the operation of fingerprint scanners from personal experience. While misfires in a compact model are extremely rare and most often due to my fault (I let go of my finger too quickly or placed it inaccurately), sometimes I can unlock the iPhone 6 Plus only after manually entering the password. Possibly supplying fingerprint scanners for different models Different companies were involved in the iPhone, otherwise it is unclear how to explain the large number of complaints about the operation of Touch ID in a smartphone with a larger diagonal.

As for technology, we cannot help but raise the issue of setting up a fingerprint scanner on the iPhone and consider possible problems.

Let me remind you that Touch ID is a great way to use a fingerprint instead of the usual four-digit password. One press of the Home button is enough to unlock your iPhone, let's figure out how to set up Touch ID.

How to set up Touch ID

Apple says Touch ID can recognize your finger from almost any angle. This is true; when you initially scan your fingerprint, the phone will ask you to re-send your finger to the sensor for additional scanning from different angles and angles.

1. To begin with we need activate Touch ID, we go along the following path:
2. Settings - General - Touch ID and password - Touch ID
3. Once Touch ID is enabled, iPhone will require you to enter the usual four-digit passcode to provide additional security. For example, when adding other fingerprints.
4. Now you need to gently touch the “Home” button until you feel a slight vibration. This action must be repeated as many times as necessary. In this case, the fingerprint image will gradually fill in. It is important to do everything as if you were using an iPhone in everyday life, that is, as natural as possible. Make sure your finger and button are dry.
5. At some point, the phone will ask you to touch the button at an angle with your finger to scan the edges of your fingertip.

It's worth noting that the more you use Touch ID, the more better technology will recognize your fingers. In total, the iPhone allows you to register up to five fingers (it will take more time to recognize), by the way, some manage to register not only fingers... An interesting fact is that Touch ID will still understand you if you suddenly get a severe injury to your finger, which will break the imprint. Touch ID will still require you to enter a four-digit passcode in the following cases:

• after rebooting the phone;
• available in the “Touch ID and Password” settings section;
• after 48 hours have passed since the last unlock.

What can you use Touch ID for?

At the moment, Apple uses Touch ID technology very sparingly. With your fingerprint, you can only unlock your iPhone and make purchases from the iTunes Store, App Store, and iBooks Store without entering a password.

By the way, the ability to purchase content in the above-mentioned stores can be disabled; to do this, you need to go to the following menu section:

Settings - General - Touch ID and password - Touch ID

There is a corresponding toggle switch “iTunes Store, App Store”.

But users can afford much more, for example, setting up fingerprint protection to open certain folders or applications.

Touch ID doesn't work

If you encounter problems when working with Tocuh ID, the reasons may be very different. Apple recommends all sorts of triviality in such cases - make sure that you have latest version iOS, the “Home” button is not covered with dirt, pay attention to whether your entire finger covers the sensor and stuff like that...

If all of the above is not the case in your case, then we can recommend trying to register a different fingerprint.

Is the problem still there? Your case is the worst. Apparently you have encountered a manufacturing defect with Touch ID. Most often this is accompanied by the error " Scanning failed, please go back and try again" when scanning a fingerprint and if rebooting the iPhone does not help you, then you need to take the phone to a service center.

The most disgusting thing about this problem is that sometimes it is the seller's fault. The fact is that if there is a defect, unscrupulous sellers assemble two iPhones into one, and since the Touch ID sensor is connected to the native processor, they cannot find each other in the body of one phone. This is just one of possible reasons, you should not assume only this, but such an option is quite possible.

What to do if Touch ID doesn't work well

iPhone and iPad users often complain about bad job Touch ID. Moreover, difficulties with fingerprint recognition can arise even with the button cleaned of dirt and dust and clean, dry fingers.

Few people know, but iOS has a built-in function for correcting your fingerprint data. In other words, the accuracy of Touch ID recognition can be improved and it’s not difficult at all:

• Go to: Settings – General – Touch ID and password – Touch ID;
• register multiple fingerprints if you have not already done so;
• now in the main menu Touch settings ID, just touch the Home button and you will see the registered “finger” highlighted in gray;
• repeat this procedure several times, touch the sensor at different angles.

This way you will be able to “train” Touch ID and you won’t even need to re-register your fingers.

If you have not found an answer to your question or something has not worked out for you, and there is no suitable solution in the comments below, ask a question through our