DHL DE postal tracking. Reviews about "Dhl express"

Deutsche Post DHL, German Post (not to be confused with courier service DHL delivery Express) is a German international postal and logistics holding, whose divisions are engaged in the delivery of written correspondence and parcels, both within Germany and in more than 210 countries around the world. The Deutsche Post AG division deals with the forwarding of correspondence and parcels within Germany, and the division DHL provide delivery of parcels and small packages from Germany to almost every corner of the world - 120,000 cities in 220 countries. In addition, DHL has representative offices in many countries, so businesses have the opportunity to organize the delivery of parcels and correspondence around the world using the services of DHL with their DHL Global Mail product. Another division of Deutsche Post DHL is DHL Express, which is engaged in international courier express delivery of goods. Deutsche Post DHL is headquartered in Bonn and employs approximately 300 thousand people.

Understanding the intricacies of the organization of work and the services offered by Deutsche Post and DHL is very difficult, since many services on their websites are completely duplicated. Most German online stores use DHL to send orders outside Germany, and Deutsche Post is used to send written correspondence - letters and parcels weighing up to 2 kg, but a tracking number is not provided. For online buyers on German trading platforms, you need to know that goods sent via Deutsche Post or DHL across the Russian Federation and CIS countries are delivered to final recipients through national postal services - Russian Post, Kazpost, Belposhta, etc., except Ukraine , where delivery is carried out by the company Mist. If the weight of the MPO is more than 20 kg, then the delivery will be handled by the EMS unit.

List of categories of goods and objects prohibited for shipment via DHL(under no circumstances will they be accepted for shipment):
– antiques (fragile and brittle),
– asbestos and products containing asbestos,
– ingots (precious metals),
- currency,
– furs,
– firearms, parts thereof and ammunition,
– human remains (including ashes),
– jewelry, precious metals and stones,
– drugs (illegal),
– flammable and dangerous substances prohibited for air transit (established international rules IATA air transportation).
When sending goods or items to Germany, you need to be aware of additional restrictions(these items will be seized by German customs):
– counterfeit products,
– objects with the image of a swastika,
– figs and nuts: peanuts, Brazil nuts, pistachios,
– animal skins,
– ivory,
– precious metals and stones,
– pornography,
– asbestos.
Categories of goods accepted for delivery, but requiring clarification of shipping conditions in the exporting country, additional requirements and accompanying documents (to be clarified at local DHL offices):
– antiques,
– computer software,
– floppy disks,
– medical equipment,
– medicinal products with and without a prescription,
– tobacco,
– perishable products,
– fur products,
- plants,
– samples of fabrics and materials,
– medical samples,
– coffee samples.
Almost all printed product samples can be sent via DHL without additional documentation.

Main methods of international delivery from Germany

Deutsche Post

Buch International– parcel post for sending printed publications (books, magazines, catalogues). Maximum dimensions items based on the sum of three dimensions (LxHxW) 90 cm, max. weight - 2000 g. Two types of this delivery are available - economy (ground) and faster - priority (air). Cost from 3 to 16.9 Euro. Tracking not available.

Maxibrief International / Postkarte International– letters and parcels for sending written correspondence and documents. The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight – 2000 g. Delivery – priority (air). Cost from 0.75 to 16.9 Euro. Tracking not available.

Einschreiben International – registered mail with tracking capabilities.
Eilbrief – urgent letter with express delivery and tracking.
Wertbrief International - letter with declared value and insurance (1.5 euros for every 100 euros of declared value).

DHL International

DHL Packchen international– a small package for sending small goods weighing up to 2000. The maximum dimensions of the shipment in the sum of three dimensions (LxHxW) are 90 cm, and the length should not exceed 60 cm, max. weight – 2000 g. Delivery – priority (air). Shipping costs from 15.9 Euro. Tracking and loss insurance for the amount of 35 euros is only available for a fee of +3 euros to the delivery cost.

The track number of the type is assigned Rx123456785DE.

DHL Packet International– international postal item (parcel) with delivery to more than 210 countries. Maximum dimensions of the item (LxHxW): 120 x 60 x 60 cm, max. weight – 31.5 kg. Delivery – priority (air). The cost of delivery depends on the zone of the country (Russia, Ukraine, Belarus belong to the second zone Zone 2, Kazakhstan and other CIS countries belong to the 3rd zone Zone 3) and the weight of the cargo - up to 5, 10, 10 and 31.5 kg. Tracking and insurance up to 215 euros (depending on the weight of the parcel) is included in the shipping cost.

Weight limit for Russia and Kazakhstan – 20 kg!

Standard shipping cost DHL Paket International (Zone 2):

up to 5 kg – 30 euros + insurance 74 euros,
up to 10 kg – 35 euros + insurance 100 euros,
up to 20 kg – 45 euros + insurance 154 euros.

Additional insurance depends on the declared value of the investment and is +6 euros to the delivery cost for the first 500 euros of the value of the investment and +1.5 euros for every additional 100 euros of the value of the investment. That is, for a parcel with attachments worth 800 euros, the cost of insurance will be 6+(3 x 1.5)=10.5 euros.

DHL Packet International Premium- same as DHL Packet International, nose additional features– expedited delivery and insurance of 500 euros included in the delivery price. This service will cost an additional 8 -26 euros (for countries from Zone 2). This is the delivery method used by the popular German hardware and electronics store Computeruniverse.

Cx123456789DE.

Screenshot from Deutschepost.de

DHL Global Mail

DHL Global Mail is not a direct shipping method from Germany, it is a forwarding service offered by the international company DHL to its business partners in many countries around the world. With this delivery method, parcels will transit through Germany.

The most common 2 types of delivery DHL Global Mail:

Screenshot from Deutschepost.de

Global Mail Packet– the cheapest delivery method for sending light and inexpensive goods, such as discs, small spare parts, T-shirts, vitamins and dietary supplements. The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight - up to 2000 g (usually 4 pounds or 1814 g). Investments of no more than $400. Tracking is not available in all cases, usually only within the exporter's country. This delivery method is used by such popular American stores as iHerb, Vitacost.
Global Mail Packet Plus- same as Global Mail Packet, but with the provision of an international tracking number and a customs clearance fee.
Globalmail Parcel Standard and Priority– parcels, quite profitable and quick way for delivery of various cargoes weighing up to 20 kg (44 lb). The maximum dimensions of the shipment based on the sum of three dimensions (LxHxW) are 200 cm. A tracking number is assigned, insurance of $100 is included in the price. Globalmail Parcel Priority.

A tracking number of the form is assigned: GM12345678901234567.

Tracking Deutsche Post, DHL and DHL Global Mail

Small packages sent via Deutsche Post, a unique 12-digit number is assigned, which can be used to track the movement of the cargo until it is exported from Germany. Registered and express mail (small packages up to 2 kg) are assigned a standard tracking number after export Lx123456789DE or Rx123456785DE.

Parcels and small packages sent via DHL Packet International And DHL Packchen international before export from Germany, also have a unique 12-digit number, which after export is replaced by a standard international IGO tracking number and looks like:

Rx123456789DE– small packages weighing up to 2 kg,
Cx123456789DE– parcels weighing from 2 to 20 kg,
Ex123456789DE– parcels weighing over 20 kg (up to 31.5).

You can track the movement of MPO from Germany on the official website of Deutsche Post / DHL, where in the Sendungsnummer line field you must enter the 12-digit internal number of the German Post and press the button “ Suchen".

Screenshot from Deutschepost.de

On the next page you will see that in the UPU Code line (Universal Postal Union number) after export from Germany, a track number in international format has appeared. Also on this page there is information about the delivery method, details of the movement of the parcel and the ability to find out the name of the addressee.

Screenshot from Deutschepost.de

For small packages Global Mail Packet Standard And Priority a track number of the type is assigned GM12345678901234567, tracked on the DHL Global mail website page. Unfortunately, it is possible to track such small packages only until the moment of export from the country of origin of the MPO, but as is known, these MPOs transit through Germany, where they are often transferred to delivery partners at the final point of the route. These partners may be Russian Post / EMS, Ukrainian Rosan, etc. In this case, at the transit stage through Germany, you can see a notification about the assignment of an internal 12-digit tracking number under the inscription Delivery Partner. This number must be used for tracking purposes according to the instructions above for Deutsche Post/DHL, i.e. it will be changed to the standard track number of the form R(С, E)x123456789DE for tracking in the Track & Trace system.

Screenshot from Deutschepost.de

DHL Express is one of the leaders in the field of international express delivery. It is a structural division of the Deutsche Post DHL holding, which is represented in more than 220 countries and territories and is the most international company in the world.

DHL Express delivers correspondence and cargo both within the countries in which it has a presence and between different countries.

Please note that DHL Express is not a postal operator, so the procedures for delivering international cargo will differ significantly from the procedures of postal operators.

Also distinctive feature DHL Express means that the shipment is delivered to the addressee at the specified address by courier to the door.

Cargoes prohibited for shipment via DHL network:

Alcoholic drinks
Animals
Antiques (breakable and/or fragile)
Asbestos
Precious metals in ingots
Currency
Firearms, including parts and ammunition
Hazardous or flammable materials (as defined in the IATA Instructions)
Human remains, including ashes
Jewelry, precious metals, gems
Narcotic drugs
Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local government of any country from or through which transportation may occur.
Counterfeit products

Restricted cargo for transportation:

Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business justification, indicate the details of packaging that guarantees the product’s immobility during transportation). – Regardless of the cost, if the cargo is insured, customers are required to provide an independent expert assessment of the value in advance.
Excise stamps and outstanding postage stamps.
Raw tobacco and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
Dangerous goods. (Coordination with the additional service department is required.)
Furs, ivory and products made from them.
Parts, mechanisms of firearms, accessories (sight, trigger, bolts and nuts).
Electroshock equipment, stun guns, stun guns or other items capable of producing an electrical discharge with the intent to cause harm, injure or temporarily disable (directly or indirectly intended for these purposes). * Items that could potentially be used as weapons, but this is not their intended purpose ( kitchen knives), including decorative items (sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must attach a certificate/certificate/passport (with a stamp) that this item is not a bladed weapon.
Wrist watch without precious metals, if the cost of one product is more than 5,000 euros, the cost of a batch is more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watches are accepted without restrictions.
Payment documents in bearer form (activated SIM, credit and debit cards that can be used by a third party, checks payable to bearer, non-registered tickets for various events, lottery tickets, traveler's checks, prepaid telephone cards, vouchers, tokens that are the equivalent cash, money transfers).
Toy, air pistols.

Since DHL Express is a freight carrier, size and weight restrictions have different application conditions. You can learn more about weight and volume restrictions in the company’s recommendations on this issue (in Russian, format.pdf).

The DHL shipping service is the number one company in the provision of logistics services and fast delivery throughout Russia and abroad. Delivery within Russia covers more than 850 cities, shipping worldwide – 220 countries.

The company was founded in September 1969 by Adrian Dalsey, Larry Hillblom and Robert Lynn. By the way, the name of the service came from the capital letters of the founders’ surnames. IN Russian Federation DHL has been represented since 1984; the company's central office is located in Moscow.

Almost every day, many people in our country have the need to send some important documents to another locality, the speed of delivery of this parcel depends on the conclusion of a profitable deal, the positive result of any event, etc.

This is why there is the DHL fast delivery service, which provides a wide range of services for transporting various shipments throughout Russia and abroad. So you can send documents express by DHL.

Eat different types express delivery: urgent same-day delivery, delivery within a few days with a choice of when to receive the parcel.

You can send documents by express mail throughout Russia by visiting a branch, ordering a courier to your address, or using the online sending service.

How to determine the cost of sending documents using DHL

You can calculate the cost of delivery depending on the weight of the cargo, the distance between the shipping and delivery points and the shipping method using a special DHL calculator.

How to pay for DHL services

There are various ways payment for delivery services - cash or credit card. Those who often use the company's delivery services can open an account with DHL and use it to receive discounts.

After sending the parcel, you are left with a shipping invoice, which serves as confirmation of delivery and has an individual number. Using the invoice number, you can track the movement of goods in real time on the company’s website. If you want to get information about the location of your shipment directly from a DHL employee or ask questions about delivery that concern you, you can call the customer service department.

463*****13 received in 2 days

This is record-breaking fast delivery from the UK! Two days and I have the parcel. DHL Express rules! Expensive but sooo fast!

869*****80 received in 10 days

I didn’t expect it, I also sent a dchl for urgency, it fell on the New Year holidays, both arrived almost at the same time. Class!! Thank you.

434*****51 received in 9 days

Just great. DHL once again met expectations 100%. The parcel was delivered from the USA to distant Petropavlovsk-Kamchatsky incredibly quickly. Even the situation of the pre-New Year bustle, maximum overstocking and workload of carriers and customs did not have any negative impact on delivery times

657*****13 received in 3 days

Thank you very much!!! The parcel arrived in 3 days, I’m very pleased that I don’t have to stand in line at the post office. The courier delivered the parcel home. It’s worth the money for delivery))

104*****23 received in 5 days

821*****95 received in 5 days

Unexpectedly quickly delivered from the Czech Republic to Ukraine! They promised to deliver on the 30th, but they delivered 1 day earlier :)

405*****85 received in 30 days

DHL works quickly, but only serves where they have an office. I redirected the parcel to a relative in Moscow and he has already forwarded it to me.

836*****86 received in 4 days

I used the services of DHL to deliver goods to me from an online store, delivery was paid in full. When she was already in Moscow, I received a message that she had applied for me paid service customs representative for 1062 rubles. There is no tariff plan on their website, it is reported that an agreement should have been concluded with me for this operation, but since I once used this company and they kept my passport data, they applied this service to me without my opinion. When delivering my parcel, the courier gave me a sheet with the name of this service as “Customs declaration for the register of goods for personal use worth from 200 to 1000 euros.” This tariff and service are not on the official website of the company and are applied to the user automatically without their knowledge or warning. In fact, the courier offered me just to send my parcel back to the warehouse and further fate she would not be known.

757*****75 received in 5 days

Great! I ordered several parcels with different deliveries, this one was the last one I ordered, but the first one arrived!!! Great!

126*****30 received in 2 days

Thank you!!! Many thanks to all the staff. Delivered very quickly, even faster than stated. Great!!!

359*****81 received in 8 days

The parcel was delivered intact and quickly. But, DHL in Bulgaria, at least in my estimation and according to customs officials, has turned into a well-established system for extorting any additional payments. Given the alternative, I will never do business with this company.

557*****53 received in 4 days

I unexpectedly traveled from Los Angeles to Almaty in 4 days, it was unrealistic. But this morning I actually received my documents. Thanks a lot.

581*****42 received in 5 days

Good afternoon. Today I received a parcel from Kramatorsk, Ukraine, it was delivered 5 days to Samara, Russia. The entire route was tracked, notifications constantly came about where it was located. Before receiving, they called and warned that the parcel would be delivered. I recommend DHL express to everyone!!! Thank you!!!

920*****50 received in 3 days

The company works quickly, efficiently and professionally. I was pleased with the promotion for applicants to deliver documents to the admissions committee.

952*****75 received in 6 days

Great company DHL Express! Departure from France in the afternoon of May 22 and arrival in Moscow at 7 am - amazing efficiency, real Express delivery! And then Russian customs came into play... Transferred for delivery only at the end of the day on May 25 (just before the onset of the weekend ) - three days of intense customs work on one parcel!. The work of a wonderful delivery service must be ruined like this! Well done guys!

449*****10 received in 3 days

We sent documents. The parcel was delivered quickly, without damage, tracking was easy. A notification was sent by e-mail about the delivery of the parcel.

126*****85 received in 6 days

First package received via DHL Express. I have never used this service. I am pleased with the detailed tracking information, the speed of delivery from Poland to Russia and the service itself. I was left with positive impressions!

464*****90 received in 7 days

Fast delivery, from the UK to the Moscow region in a week. The parcel was delivered by a courier. On the downside: the delivery date was changed at the last minute, I had to change the date manually.

211*****23 received in 4 days

Shenzhen - Minsk. Received in 4 days. Packing and attachment are ideal. Tracking - promptly, including SMS.

916*****54 received in 6 days

Everything is great! DHL Express has the best tracking from start to finish with all intermediate points and operations with postal items and hand delivery by courier. Very pleased Thanks a lot! Also thanks to the gdeposylka website for the convenience of tracking shipments! Hong Kong - LEIPZIG - KIEV - DNEPROPETROVSK - BERDIANSK - 6 days! :)

686*****45 received in 9 days

DHL service absolutely SUCKS!!! I ordered the first parcel, it was returned back to the seller because I seemed unable to confirm the customs value, although I had an invoice from the seller and a copy of the payment in my hands. Ordered from another seller 3 parcels for 3 different people(45 USD each) to Poland from China, the parcels arrived in 4 days and went to the warehouse due to the fact that no one was at home. I wrote letters through the site 3 times stating that the parcel would be received in person on such and such a day. These letters did not reach anywhere and I never received an answer to them. Instead, the seller was sent a notification via DHL that the parcel had not been delivered and would be returned to him in China. The location of the warehouse in Bialystok was not indicated, I had to look for it for about an hour. It turned out that there are 2 different DHL warehouses - for local parcels and for international ones, which are located in completely different places. At the first office, a creature roared at me reception - how does it know where my package is and that it is definitely not theirs. After 10 minutes it turned out that it was theirs - but in another international office. The creature, after a long swearing, wrote a piece of paper with the address and threw it to me. Rudeness is rampant! At the second office, they gave me parcels and gave me invoices for an additional payment of 200 zlotys, it’s unclear why. The limit was not exceeded, no one explained anything. I had to pay and pick up the parcels. The result is that for each parcel I paid 20 dollars for delivery (20*3=60) + 50 dollars for unknown reasons upon receipt. COMPLETE SUCKS!!! If you don’t want to get money, then don’t order through this company! Only regular Chinese mail and no problems!

Mar 27 2018, written eblosabakki

323*****20 received in 9 days

the parcel was finally delivered, but the crucible was broken, the rest was intact - I am attaching photos March 15, 2018, 7:38 am user Igor Kurenkov< >wrote:

19 Mar 2018, written tomich

Many foreign online stores, sellers on eBay (especially European branches) can send a parcel to your address using the DHL Express courier delivery service (not to be confused with DHL - German Post). However, if the cost of such a parcel is more than 200 euros (including delivery), in the Russian Federation, before it is delivered, it will have to go through customs clearance. We will focus on the algorithm of this procedure.

If you, as an individual, receive a parcel from abroad in the Russian Federation through the DHL courier delivery service, then you need to know the following:

WITH individuals In the Russian Federation, the DHL delivery service does not currently work, but an exception has been made for some foreign online stores, such as Shopbop.com, Gilt.com, Amazon.com, MYHABIT.com.
The duty-free limit for citizens of the Russian Federation does not change depending on the delivery service and is 1000 euros.
If the customs value of a parcel received via DHL is less than 200 euros, then it is usually immediately handed over to the recipient without completing any additional documents. However, especially in the regions, they require registration of parcels with a value of up to 200 euros.
If the customs value of the postal item, minus delivery, exceeds 200 euros, it will require customs clearance. It can be done either independently or for a fee, with the help of a customs broker (in Moscow this service will cost approximately 600 rubles. If you decide to use the services of a broker, then upon receipt it is enough to transfer the required amount to the courier; no additional documents are required.).

Below, we have compiled a brief algorithm of actions that you will have to take if the cost of the parcel received via DHL is more than 200 euros and you want to carry out customs clearance yourself.

As soon as the parcel arrives at your regional DHL office and its cost is more than 200 euros, a company agent contacts you (usually by phone), reports this fact and that it is necessary to carry out customs clearance either independently or through a broker (usually the latter is recommended ).
If you have indicated that you will resolve the issue yourself, he will offer to send you by fax or email application form to fill out.
In addition to the fully completed application (2 copies, sample, for Moscow), you may need the following documents:
1. Original and copy of civil passport (all pages with photos and registration address).
2. An official statement of payment card transactions from the bank with a stamp where you can identify the payment confirming the cost of the parcel. Sometimes it is enough to independently print out online banking pages or transactions in Paypal (where this operation is available). Please note that in the card statement, the funds for the required transaction should not be blocked, but withdrawn.
3. A copy of the front side of the payment card (it is advisable to have the original with you).
4. A copy of the order confirmation. This may be a letter (printout), which usually arrives by email when the order is made (or sent). If these letters are not available, print a screenshot of the online store page where there is information about the order. At this point it is better to collect everything that is available.
Having previously called the DHL agent and clarified his work schedule (usually weekdays from 9 to 16 plus a lunch break), you yourself take the completed application and copies of documents to the DHL office (in Moscow, this is usually 8 March str., building 14, addresses and telephone numbers other branches are available on the DHL website).
The registration procedure takes different times, depending on the agent: from 20 minutes to an hour.
After everything necessary documents are issued (the fee, if necessary, paid), you agree with the agent on the date of delivery of the parcel (usually the next day the courier delivers it to the specified address). In some regions they offer to pick up the parcel immediately, independently.

Now some more useful information:

As soon as DHL representatives have contacted you, find out the cost of brokerage services and if you intend to carry out customs clearance yourself, clearly and unambiguously inform us about this. Brokerage services are often imposed, and quite persistently.
Remember that DHL stores the parcel for free only for the first three days, then for another week (531 rubles for the entire time). Weekends and holidays are also taken into account. After this time, the parcel may be sent back.
IN different regions In the Russian Federation, the amounts charged for processing and storing the parcel vary, as does the entire procedure. In some places they just ask you to come to the office to sign documents, in some places they make you sweat.

List of companies and stores with which DHL works when sending orders to the Russian Federation: