OJSC Mobile TeleSystems provides cellular communication services, is an Internet provider, offers connection to packages of television channels, and has also recently provided some banking services. MTS offers its subscribers many different tariff plans, which are not always easy to figure out on your own. To connect to the Internet and home TV, customers will need special equipment, the installation and operation of which is not always easy and understandable.

Subscribers (both existing and potential) may have a number of questions related to the company’s various services and offers. They can be asked to call center operators, as well as MTS technical support specialists. In particular, you can get information about the optimal cellular tariff for you and find out how to connect it. If you have problems setting up the Internet yourself, you can also consult a specialist by calling MTS support service.

MTS support phone numbers

0890. If you are an MTS subscriber, you can dial this number from your mobile phone and get a free consultation from customer support. Your call will be free if you make it on site Russian Federation.

7 495 766 0166. This number is intended for calls from subscribers who are in international roaming. The conversation will be free if you call from an MTS SIM card.

8 800 250 0890. You can make calls to this number from any phone: landline or mobile, serviced by another cellular operator. In Russia, the conversation will be free.

Using these numbers you can contact MTS subscriber service operators. They will advise you on existing tariffs for mobile communications, Internet and television. They will help you resolve simple problems and also tell you how, for example, to obtain information about the status of your balance or request account details. If you encounter a complex technical problem, the operator will transfer your call to the technical support service, where you can receive qualified assistance from a specialist. It is not always possible to fix a problem yourself, even if you are advised by a support operator. If the problem cannot be resolved, you will be offered a specialist visit who will help you, for example, connect the Internet or set up selected television channels.

When using MTS communication services, subscribers often have certain questions - regarding the quality of communication, tariffs and services, coverage area, etc. The most in a simple way To get answers to questions and solve problems, call the hotline. MTS communicates with the operator in several ways, which we will discuss in detail in our review.

Contact the MTS operator

0890 or 8-800-250-08-90

Ways to obtain information

If you encounter problems while using mobile communications, you can try to solve them yourself. Especially for this, the MTS operator is actively promoting self-service services to the masses. Here you can order details, connect or disconnect any services, set a melody, check the tariff plan and view the latest receipts of funds (or the lack of these receipts). Self-service in the MTS network is carried out through the “Personal Account” and a proprietary application– the latter allows you to get all necessary information directly from your tablet or smartphone.

Despite all this, the help of a live consultant cannot be compared with any automated service - only the operator himself is best versed in some details. Here are the ways we can contact the MTS operator if “ Personal account" and the application did not produce results:

• Through your mobile phone;
• Via another mobile or landline phone;
• Via the feedback form.

If any of this does not help, there is another way to get help - at the nearest service office, where you will have a chance to communicate with MTS operator consultants live.

Despite the presence of a telephone help desk, operators often operate with templates - extracting extended information from them becomes a problem.

Contact the MTS operator by phone

Let's see how to contact the MTS operator from a mobile phone. Recently, MTS is increasingly hiding contact information that used to appear everywhere - on the official website, on envelopes with SIM cards, as well as in advertising materials. Today the situation has changed, and in order for an unknowing person to be able to establish contact with an MTS consultant, he will have to find a contact phone number.

Please note that there are no contact numbers left on the main page of the site, and navigation through other departments is extremely confusing. Let's clear up this confusion - The short number 0890 will help you quickly contact the MTS operator. Dialing is very simple:

• Call the specified number from your handset;
• Wait for the answer from the autoinformer;
• Select the section you are interested in (mobile communications, Internet, home Internet, financial services) by pressing the appropriate button;
• Listen to the autoinformer - it will tell you which button you need to press to get in touch with the MTS operator.

Previously, we could immediately press the “0” key after dialing and get connected to the MTS operator. Today, access to consultants has been hidden in other sections.

Sometimes it begins to seem that the structure of the autoinformer changes almost every week. If something changes in it, you will only need to listen carefully to the prompts. By the way, at night, communication with MTS consultants may not be available - you will have to wait until the morning.

If you are not yet an MTS operator or you do not have your own mobile phone in your hands, but you need to communicate with an operator, call the alternative number 8-800-250-08-90. This number allows you to contact the MTS operator by phone from the numbers of other operators (including landlines). For those who are in roaming, international or national, there is a special number for quick communication with the operator +7-495-766-01-66.

While roaming, dial phone numbers in international format starting with +7. Otherwise, communication with the MTS operator (as with any other subscribers in the world) will be impossible.

Alternative method of communication

Many subscribers are interested in how to contact the MTS operator directly. Unfortunately, there is no such technical possibility, so in any case you will have to wade through the jungle of the autoinformer. This is the only way to contact the MTS operator at 0890 or 8-800-250-08-90. Remember that there are simply no other numbers.

If you don’t want to deal with tedious dialing, go to the section “Mobile communications – Support – Subscriber service – Feedback form” on the official website and make a request. Here you can get help on the functioning of cellular communications, home Internet, digital TV and landline telephony. Select the appropriate topic from the branched menu and provide all the necessary information:

• Phone number or contract in relation to which the request is being made;
• Contact phone number;
• Last name, first name and patronymic;

The MTS contact center operates around the clock, receiving thousands of calls a day. People come here to solve financial and technical problems, to receive advice, on issues of blocking phones, as well as to connect and disconnect services. In order for subscribers to be able to contact contact center specialists, 24-hour technical support numbers have been created. In this review we will talk about all the ways to contact the MTS service center.

MTS contact center number

0890 or 8-800-250-0890

Toll-free numbers of the MTS contact center

In order to call the technical support center, you need to remember or write it down in your phone book short number 0890. It works in Russia, Ukraine and Belarus, in MTS cellular networks. Having called this number, you need to wade through the branched voice menu and press the button corresponding to calling a consultant. The call can be accepted immediately or after some time, depending on the workload of the call center. In some cases, during peak hours, the waiting time can be quite long - you need to wait 20-30 minutes, and then call again.

Short number 0890 works for all MTS subscribers – calls are accepted free of charge and around the clock. But what if you need to call the contact center from a mobile phone of another operator or from a landline phone? For this purpose, there is a toll-free number 8-800-250-0890, which also operates 24 hours a day. In fact, this number is a duplicate of the short number 0890. But if this number is not available for other operators, then number 8-800-250-0890 is available from any Russian numbers, be it mobile or landline numbers. And you can call this number from all over Russia - MTS customer service is available from everywhere.

How to call the MTS contact center from roaming

While in intranet roaming in Russian, Belarusian and Ukrainian MTS networks, to contact the service center you need to use the short number 0890 - calls to it will be made absolutely free. As for subscribers located in national or international roaming, then a special number +7-495-766-0166 works for them. Calls to it are not charged, since it was created specifically for calls from roaming. This number is dialed in international format using +7. Here you can get help on any issue and any problems that may arise when an MTS subscriber is in national or international roaming.

Other ways to contact the MTS technical support center

How else can I contact the MTS service center? If numbers 0890 or 8-800-250-0890 are not enough, you can try contacting support using other MTS contacts or via chat with a specialist. It is available not only to MTS subscribers, but also to any other people. Through it you can communicate with specialists on any issue. When creating a request in the chat, you need to indicate your phone number, ask the question and introduce yourself.

You need to understand that providing assistance via chat on some issues may be difficult - if you need urgent advice or an answer to a question, you should contact the MTS contact center by phone. Otherwise, the process of solving the problem may take a long time.

Another way to contact support is using the fraud and claims registration form. But any questions and problems are not resolved here - this channel is intended only for one-way transmission of information and receiving an answer using the specified contact information. For questions about blocking and unblocking an MTS number, to change the phone number, as well as to connect and disconnect MTS services, contact the operator’s office or contact center.

Each subscriber sooner or later faces various problems using MTS cellular communications, for example, connecting/disconnecting services, details about the tariff or using the Internet, etc. It’s easier to call the MTS operator number, because the customer support service operates around the clock and calls to the MTS operator are free. That’s when a person begins to think about how to call the MTS operator directly.

When purchasing a SIM, each new subscriber receives an envelope containing all the basic commands. Among them there is also the official telephone number of the operator - 0890 (relevant for MTS Russia users). Subscribers living in Belarus, the Russian Federation and Uzbekistan will be able to call from a mobile device.

After typing this combination, the person gets into the voice menu. If you want, you can try to find a solution to your problem yourself. How to proceed:

1. listen to information;
2. get to the desired section;
3. follow the assistant's prompts.

If the problem cannot be solved in this way, it is recommended to talk to a specialist. How to do it:

1. dial command 0890;
2. wait for the voice assistant to respond;
3. dial 2 or 5 alternately, then 0.

Then the connection will be made to the MTS operator; if he is free, he will respond quickly. If there are no free operators, you will have to wait for some time.

How to call an MTS operator from a landline phone

There is an additional MTS support phone number - 8 800 2500890. It is multi-channel. This gives you a chance to call the operator from mobile and wired devices.

Important! The toll-free number 88002500890 is active for landline and mobile phones of all operators except MTS. MTS support service is only available when calling 0890. But if you have a landline phone at hand, it is recommended to call the MTS operator using a multi-channel number.

To call a specialist home phone you will have to take certain steps.

1. Dial number 88002500890.
2. When you hear the automatic assistant, press key 1, then 0.
3. The voice assistant will ask you to evaluate the work of the MTS mobile operator; the numbers 1 and 0 are useful for this. You can press any of them.
4. Wait for the MTS hotline specialist to answer.

This way you will contact the MTS operator free of charge and quickly.

MTS corporate number and offers to organizations

Mobile TeleSystems subscribers are not only individuals, but also organizations. They are also recommended to know how to call an MTS operator from a mobile phone to a corporate number. Such users can call the MTS operator from a mobile phone free of charge to a single number 8 8002500990. The mobile operator MTS is ready to provide assistance 24 hours a day, any day of the week, including holidays.

In addition, the MTS hotline 88002500990 for corporate clients provides organizations with a variety of support additional services, among which:

• consolidation/transfer of options and finances among rooms;
• changing phone number/tariff plan;
• blocking/unblocking numbers on MTS by calling the support service;
• receiving financial documents in electronic form.

By dialing the MTS support service number, you now know how to call, at a convenient time, you have the opportunity to communicate with the operator about fixed-line services and leave a request to conclude an agreement for other services.

How to call an MTS operator from a mobile phone while roaming?

Situations are not excluded when a person travels outside the borders of his region and does not know which phone number to dial to contact technical support while roaming. In such a case, you can contact the operator from a mobile phone in several ways.

1. If the subscriber has not left the country, then you can call the help center at numbers 0890 and 88002500890, the conversation will be free.
2. If the client is located outside the Russian Federation, then technical support at MTS can be reached at +74957660166. No money is charged for the conversation.

But, if a different telecom operator or a non-Russian landline phone is used to call the MTS contact center, then the call will have to be paid according to the tariff.

When in Crimea, many users are lost and do not know, having MTS, how to call their operator. It all depends on where you purchased the SIM card:

• if it was purchased in Crimea, then the same commands are used as for Russian subscribers, that is, 0890 and 88002500890. The call is free;
• Do you have a Ukrainian SIM card? This means being in Crimea means being in international roaming. Then your operator is MTS Ukraine, which you can contact by phone +38-050-508-1111. Any call to this number is chargeable.

If you are a client of MTS Ukraine, then you can call the contact center at 111, but you will still have to pay for the call.

Alternative options for communicating with the MTS operator

There are times when you know how to call an MTS operator, but you cannot do it.

Here you can go another way.

1. Write a letter to the official address of the company: [email protected]. The letter should describe your problem or complaint in detail. Your mobile operator will try to answer you quickly.
2. Go to the official website of the mobile operator, find the “Feedback” section, describe the essence of the problem, express your wishes, gratitude, or complaint using the feedback form.
3. Join MTS groups on social networks (Odnoklassniki, VKontakte, Google Plus, Twitter, Facebook).
4. Visit the MTS office in person. It is recommended to have a passport with you to identify the owner of the SIM card. If the SIM card is not registered in your name, then you need to come with the person for whom it is registered.
5. Log in to your “Personal Account” on the company website. In it you can find out information about all connected services, change the tariff plan, and order call details.

Using one of the above methods, you can easily contact the MTS operator and quickly solve all the problems associated with using the SIM card of this telecom operator.

There are situations in which you urgently need to communicate with the MTS operator. MTS serves subscribers in countries such as Russia, Ukraine, Belarus and Uzbekistan.

Each client of the company wants to quickly receive the information they need. There are specific situations that require “live” communication with the MTS operator.

There are several options for calling the MTS operator. Any subscriber, even while roaming, will be able to receive consulting assistance from company employees.

It is worth remembering that the company’s consultants can answer any question regarding the services provided by the mobile operator. In addition, you can get information about your tariff, connected services, various promotions and special offers.

How to call the MTS operator directly using a short toll-free number

Subscribers from any country served can use a single toll-free number 0890. In order to connect with a company employee, you must first use the voice menu. After connecting, you first need to press button 2 on the phone keypad, and then 0.

And then there will be a connection with a consultant who is free at that time. You can use other combinations in the menu by pressing first 5 and then 0. There are several combinations, the main thing is that in the selected menu you end up pressing 0 on the keyboard.

How to call the MTS operator from a landline number

The federal number 8 800 250 08 90 is available to private clients. You can call it from both a landline phone and a mobile phone. In order for a connection to occur with a consultant, it is also necessary to use digital commands. Which are entered using the phone keypad.

You need to press the number 2, and then 0. After which the autoinformer must request an assessment of the services provided (press 0 or 1). Only after this will it be possible to wait for a response from an MTS employee.

Corporate clients use the federal number 8 800 250 09 90 to communicate with the operator.

It is not necessary to listen to the entire conversation of the answering robot; its speech can be interrupted by pressing a button.

How to call an MTS operator from a mobile phone While roaming

If the subscriber is in roaming, then in order to communicate with the operator, just dial the number 8 495 766 01 66. The call is free, no matter where in the world you are.

When you are outside the Russian Federation, you need to remember that when dialing a phone number, the international format must be used, so it is necessary to indicate +7 first.

Other methods of communication

If you are unable to reach the operator, you can use the MTS operator website. On the tab that opens, you can ask questions, which are formatted as feedback.

There is another option for contacting MTS employees. To do this, you need to visit your “Personal Account”

The easiest way to obtain information from MTS is to visit the company’s office, only in this case you need to have a passport with you, which will allow you to be identified as the owner of the SIM card.

The site also has a video that will help you understand the specifics of calling a mobile operator consultant.

It is quite easy for MTS subscribers to call the operator, as there are several options. Also, in each country served, there are certain service numbers that will ultimately allow you to contact the operator.

This service is beneficial for clients because... is provided absolutely free, no matter where you are. MTS always takes care of its customers, providing them with quality services and consulting assistance.