DHL is one of the leaders in providing international express transportation services and transport logistics. Operating in more than two hundred countries, it has about five thousand offices and a workforce of more than 300 thousand people. The main advantage of this company is that it is not tied to such factors as the cost of air tickets and favorable flight conditions. Despite this, her life had both periods of ups and periods of a series of failures. DHL was founded in 1969. Then it was organized by three entrepreneurs, whose surnames form the name of the organization. Initially, DHL specialized exclusively in providing courier services. Namely, she was engaged in the transportation of mail between San Francisco and Honolulu. Already in the first few years of operation, the company managed to enter into partnerships with many companies and significantly expand its customer base. In addition, DHL almost immediately expanded the list of services it provides. During the same period, the company opened two offices in countries such as Germany and the UK. After 10 years of its existence, the DHL company ceases to deal only with the delivery of documents and actively begins to develop in a completely different direction, namely, the delivery of parcels. In 1980, the company opened several high-tech serving centers at once and began to provide its services in Eastern Europe and in China. A little later, the company invests impressive sums in development own park aircraft and acquires 34 new cargo aircraft.

In 2009, the name of the DHL company changed to Deutsche Post DHL and it adopted new project development, the goal of which was for the company to achieve the status of a logistics company in the world. The company's specialists are beginning to actively develop innovative programs that are aimed exclusively at optimizing working conditions and improving the quality of work.

Learn more about how parcels are sent using DHL in this video.

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In general, it is quite difficult to fully understand all the intricacies of the organization. all this is due to the fact that the services offered by the company are duplicated on many sites. Most German online stores use only DHL to send orders outside Germany, but Deutsche Post is used only to send written correspondence weighing up to 2 kg. The organization has several methods of international delivery from Germany. Each of them has its own name and has a number of specific features. The directions are as follows:

1. Buch International;
2. Maxibrief International / Postkarte International;
3. DHL Päckchen international;
4. DHL Packet International;
5. DHL Packet International Premium;
6. Global Mail Packet;
7. Global Mail Packet Plus;
8. Globalmail Parcel Standard and Priority.

Buch International assumes the shipment of printed publications with a maximum allowable size for the sum of three dimensions of 90 cm and a weight of 2 kg by land or air transport. Maxibrief International / Postkarte International involves sending letters and parcels with the same parameters, but only by air delivery. DHL Päckchen international means sending small goods weighing up to 2 kg maximum length no more than 60 cm. Delivery of such cargo is carried out only by air.

Under no circumstances will DHL be responsible for shipping certain shipments. This list includes the following types of parcels:

• Fragile and breakable antiques;
• Products made from or containing asbestos;
• Precious metals and bullions;
• Currency and fur products;
• Firearms, ammunition and the like;
• Human remains, including ashes;
• Drugs;
• Flammable and hazardous substances.

Additionally, when shipping goods or items by DHL, there are several important points. Counterfeit products, items with swastikas, as well as figs and nuts, animal skins and ivory will also be seized by customs. You also cannot send pornographic films to DHL.

When sending DHL cargo, each specific parcel is assigned its own individual number. This number consists of 12 values. You can track your parcel in the system using this individual 12-digit number even before it is exported from Germany. As for registered and urgent letters, they are assigned a standard number, which looks identical to numbers such as Lx123456789DE or Rx123456785DE. Small packages and parcels that are sent accordingly before export to Germany also have a 12-digit number.

However, after export it is replaced with the standard IPO tracking number and looks like:

• Rx123456789DE – small packages weighing up to 2 kg;
• Cx123456789DE – parcels weighing from 2 to 20 kg;
• Ex123456789DE – parcels weighing over 20 kg (up to 31.5).

As for tracking the parcel specifically, this can be done directly on the company’s official website. There, in the line field called Sendungsnummer, the user needs to enter the 12-digit German internal mail number and at the end press the “Suchen” button. After this, the parcel’s track number in international format will appear in the window. On the same page, information will also appear on the methods of cargo delivery, details of the parcel’s movement and information about the addressee.

This video will explain how DHL works. Don't forget to leave yours

Deutsche Post DHL, German Post (not to be confused with courier delivery service DHL Express) is a German international postal and logistics holding, whose divisions are engaged in the delivery of written correspondence and parcels, both within Germany and in more than 210 countries around the world. The Deutsche Post AG division deals with the forwarding of correspondence and parcels within Germany, and the division DHL provide delivery of parcels and small packages from Germany to almost every corner of the world - 120,000 cities in 220 countries. In addition, DHL has representative offices in many countries, so businesses have the opportunity to organize the delivery of parcels and correspondence around the world using the services of DHL with their DHL Global Mail product. Another division of Deutsche Post DHL is DHL Express, which is engaged in international courier express delivery of goods. Deutsche Post DHL is headquartered in Bonn and employs approximately 300 thousand people.

Understanding the intricacies of the organization of work and the services offered by Deutsche Post and DHL is very difficult, since many services on their websites are completely duplicated. Most German online stores use DHL to send orders outside Germany, and Deutsche Post is used to send written correspondence - letters and parcels weighing up to 2 kg, but a tracking number is not provided. For online buyers on German trading platforms, you need to know that goods sent via Deutsche Post or DHL across the Russian Federation and CIS countries are delivered to final recipients through national postal services - Russian Post, Kazpost, Belposhta, etc., except Ukraine , where delivery is carried out by the company Mist. If the weight of the MPO is more than 20 kg, then the delivery will be handled by the EMS unit.

List of categories of goods and objects prohibited for shipment via DHL(under no circumstances will they be accepted for shipment):
– antiques (fragile and brittle),
– asbestos and products containing asbestos,
– ingots (precious metals),
- currency,
– furs,
– firearms, parts thereof and ammunition,
– human remains (including ashes),
– jewelry, precious metals and stones,
– drugs (illegal),
– flammable and dangerous substances prohibited for air transit (established international rules IATA air transportation).
When sending goods or items to Germany, you need to be aware of additional restrictions(these items will be seized by German customs):
– counterfeit products,
– objects with the image of a swastika,
– figs and nuts: peanuts, Brazil nuts, pistachios,
– animal skins,
– ivory,
– precious metals and stones,
– pornography,
– asbestos.
Categories of goods accepted for delivery, but requiring clarification of shipping conditions in the exporting country, additional requirements and accompanying documents (to be clarified at local DHL offices):
– antiques,
– computer software,
– floppy disks,
– medical equipment,
– medicinal products with and without a prescription,
– tobacco,
– perishable products,
– fur products,
- plants,
– samples of fabrics and materials,
– medical samples,
– coffee samples.
Almost all printed product samples can be sent via DHL without additional documentation.

Main methods of international delivery from Germany

Deutsche Post

Buch International– parcel post for sending printed publications (books, magazines, catalogues). Maximum dimensions items based on the sum of three dimensions (LxHxW) 90 cm, max. weight - 2000 g. Two types of this delivery are available - economy (ground) and faster - priority (air). Cost from 3 to 16.9 Euro. Tracking not available.

Maxibrief International / Postkarte International– letters and parcels for sending written correspondence and documents. The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight – 2000 g. Delivery – priority (air). Cost from 0.75 to 16.9 Euro. Tracking not available.

• Einschreiben International – registered mail with tracking capabilities.
• Eilbrief – urgent letter with express delivery and tracking.
• Wertbrief International - letter with declared value and insurance (1.5 euros for every 100 euros of declared value).

DHL International

DHL Päckchen international– a small package for sending small goods weighing up to 2000. The maximum dimensions of the shipment in the sum of three dimensions (LxHxW) are 90 cm, and the length should not exceed 60 cm, max. weight – 2000 g. Delivery – priority (air). Shipping costs from 15.9 Euro. Tracking and loss insurance for the amount of 35 euros is only available for a fee of +3 euros to the delivery cost.

The track number of the type is assigned Rx123456785DE.

DHL Packet International– international mail (parcel) with delivery to more than 210 countries. Maximum dimensions of the item (LxHxW): 120 x 60 x 60 cm, max. weight – 31.5 kg. Delivery – priority (air). The cost of delivery depends on the zone of the country (Russia, Ukraine, Belarus belong to the second zone Zone 2, Kazakhstan and other CIS countries belong to the 3rd zone Zone 3) and the weight of the cargo - up to 5, 10, 10 and 31.5 kg. Tracking and insurance up to 215 euros (depending on the weight of the parcel) is included in the shipping cost.

Weight limit for Russia and Kazakhstan – 20 kg!

Standard delivery cost DHL Paket International (Zone 2):

• up to 5 kg – 30 euros + insurance 74 euros,
• up to 10 kg – 35 euros + insurance 100 euros,
• up to 20 kg – 45 euros + insurance 154 euros.

Additional insurance depends on the declared value of the investment and is +6 euros to the delivery cost for the first 500 euros of the value of the investment and +1.5 euros for every additional 100 euros of the value of the investment. That is, for a parcel with attachments worth 800 euros, the cost of insurance will be 6+(3 x 1.5)=10.5 euros.

DHL Packet International Premium- same as DHL Packet International, nose additional features– expedited delivery and insurance of 500 euros included in the delivery price. This service will cost an additional 8 -26 euros (for countries from Zone 2). This delivery method is used by the popular German hardware and electronics store Computeruniverse.

Cx123456789DE.

Screenshot from Deutschepost.de

DHL Global Mail

DHL Global Mail is not a direct shipping method from Germany, it is a forwarding service offered by the international company DHL to its business partners in many countries around the world. With this delivery method, parcels will transit through Germany.

The most common 2 types of delivery DHL Global Mail:

Screenshot from Deutschepost.de

• Global Mail Packet– the cheapest delivery method for sending light and inexpensive goods, such as discs, small spare parts, T-shirts, vitamins and dietary supplements. The maximum dimensions of the item based on the sum of three dimensions (LxHxW) are 90 cm, max. weight - up to 2000 g (usually 4 pounds or 1814 g). Investments of no more than $400. Tracking is not available in all cases, usually only within the exporter's country. This delivery method is used by such popular American stores as iHerb, Vitacost.
• Global Mail Packet Plus- same as Global Mail Packet, but with the provision of an international tracking number and a customs clearance fee.
• Globalmail Parcel Standard and Priority– parcels, quite profitable and quick way for delivery of various cargoes weighing up to 20 kg (44 lb). The maximum dimensions of the shipment based on the sum of three dimensions (LxHxW) are 200 cm. A tracking number is assigned, insurance of $100 is included in the price. Globalmail Parcel Priority.

A tracking number of the form is assigned: GM12345678901234567.

Deutsche Post, DHL and DHL Global Mail tracking

Small packages sent via Deutsche Post, a unique 12-digit number is assigned, which can be used to track the movement of the cargo until it is exported from Germany. Registered and express mail (small packages up to 2 kg) are assigned a standard tracking number after export Lx123456789DE or Rx123456785DE.

Parcels and small packages sent via DHL Packet International And DHL Päckchen international before export from Germany, also have a unique 12-digit number, which after export is replaced by a standard international IGO tracking number and looks like:

• Rx123456789DE– small packages weighing up to 2 kg,
• Cx123456789DE– parcels weighing from 2 to 20 kg,
• Ex123456789DE– parcels weighing over 20 kg (up to 31.5).

You can track the movement of MPO from Germany on the official website of Deutsche Post / DHL, where in the Sendungsnummer line field you must enter the 12-digit internal number of the German Post and press the button “ Suchen".

Screenshot from Deutschepost.de

On the next page you will see that in the UPU Code line (Universal Postal Union number) after export from Germany, a track number in international format has appeared. Also on this page there is information about the delivery method, details of the movement of the parcel and the ability to find out the name of the addressee.

Screenshot from Deutschepost.de

For small packages Global Mail Packet Standard And Priority a track number of the type is assigned GM12345678901234567, tracked on the DHL Global mail website page. Unfortunately, it is possible to track such small packages only until the moment of export from the country of origin of the MPO, but as is known, these MPOs transit through Germany, where they are often transferred to delivery partners at the final point of the route. These partners may be Russian Post / EMS, Ukrainian Rosan, etc. In this case, at the transit stage through Germany, you can see a notification about the assignment of an internal 12-digit tracking number under the inscription Delivery Partner. This number must be used for tracking purposes according to the instructions above for Deutsche Post/DHL, i.e. it will be changed to the standard track number of the form R(С, E)x123456789DE for tracking in the Track & Trace system.

Screenshot from Deutschepost.de

General information about DHL Express

DHL Express is a company that provides express delivery around the world and occupies one of the leading positions. Has many differences with postal operators. As a subsidiary, it is subordinate to the Deutsche Post DHL holding. This company has representative offices in more than 200 countries. Postbank and Deutsche Post (German Post) are other divisions of the holding. The headquarters is located in Germany, Bonn. From its founding in 1969 until the end of the 70s. The post office was very small and local - it delivered correspondence between two cities: from San Francisco to Honolulu and back. The name comes from the first letters of the surnames of the people who became the founders of the company: A. Dalsey, L. Hillblom, R. Lynn. In the early 90s. Deutsche Post was privatized. It was only in 1998 that Deutsche Post moved to acquire shares in DHL. Over the course of four years, the company bought up all the shares and completely absorbed DHL, turning it into another mail service - DHL Express. Local postal operator for recent years has developed into a strong competitive logistics company on a global scale. The DHL brand is divided between DHL Express, DHL Global Mail (direct mail delivery), DHL Freight (land delivery), DHL Global Forwarding (air and sea delivery), DHL Supply Chain (supply chain management).

How DHL Express works

The company strives to provide customers best service. In addition to improving the quality of delivery, the company follows a policy of price loyalty so that customers can easily use the company’s services, and the company continues to develop high level. The company has the right to execute documents, go through customs control with payment of taxes and duties, transfer the shipment to another recipient (customs broker or other person authorized to dispose of the received shipment). Any shipment can be inspected by company employees without notifying the sender and recipient.

Invoice

Mandatory for every DHL shipment. It provides information about the delivery point, what is being delivered, the method of payment, delivery time, and delivery conditions. Necessary for: identifying the person responsible for the cargo, confirming that the shipment has been transferred for forwarding, tracking the cargo, and clearing customs.

There is a standard tariff - a basic package for processing, registration and forwarding. Additional payment is taken for services not included in the tariff. Of these: transportation of certain dangerous products; the company’s work to find the addressee if the address was incorrect, incomplete or outdated; for exceeding the size and weight of the item., etc. Return services, additional payments, taxes, duties and fees are paid by the sender.

Cargo packaging

Boxes are better suited for products of different sizes and irregular shapes, protects against possible deformations. Wooden containers are suitable for heavy items and transportation in a car. Double-layer cardboard is a cheaper alternative to wooden containers. Cardboard envelopes are used for correspondence and documents. Waterproof and anti-static packaging available. Fabric packaging is not allowed.

Same day delivery. Carried out throughout the country (service area is limited) and is used for urgent delivery. A courier is called to send the goods.

Delivery by a certain time. Carried out throughout the country. Delivery occurs at the appointed time or by the end of the next business day. Below in the table are restrictions for shipments within the country and abroad.

Delivery by a specific day. It is better suited for sending large cargo that does not require urgent delivery.
DHL Express restrictions for domestic and international shipments

Items that DHL does not ship: drinks containing alcohol, antiques, asbestos, currency, military equipment, as defined by IATA, materials that have flammable and dangerous properties, gems and metals, animals, furs, drugs, firearms and ammunition, dangerous goods, pornography, ivory, property (the transport of which is prohibited by any law, regulation or law of any government, local, federal or state level any country to or through the territory of which transportation is carried out), tobacco raw materials, remains and ashes of human origin, jewelry, electrical appliances (electric shock and other equipment designed to create an electric discharge with the purpose of causing physical harm or injury and capable of temporarily incapacitating). Goods that can be indirectly used as edged weapons (for example, kitchen knives), must be sent by the sender with any document (with a stamp) confirming that the goods being sent are not edged weapons.

Delivery by DHL Express

Delivery is carried out all over the world - any correspondence and various cargo can be delivered to any of more than 120 thousand cities around the world. The shipment is delivered to the addressee on a “door to door” basis. Depending on the country, certain types of delivery are available. If the shipment was not delivered or the sender recalled the package, the company will take all measures for return shipment. If the sender-receiver refuses to pay for return services or for a number of other reasons, the company can sell the goods by sending part of the proceeds to the sender of the goods.

DHL Express tracking

All DHL Express shipments have a ten-character digital track code (this is also the number on the label). You can track the track code on the company's official website.

Contacts and useful links:

DHL official website: www.dhl.com
DHL on Facebook: www.facebook.com/dhl
Contact center: www.dhl.com/en/contact_center.html#.U-ITCKOettw
Track your shipment: dct.dhl.com/input.jsp?langId=en
Find an office in the right country: www.dhl.com/en/express/shipping/find_dhl_locations.html
Shipment tracking: www.dhl.com/en/express/tracking.html
DHL for Russia: www.dhl.ru/ru/express.html
DHL for Ukraine (in Russian): www.dhl.com.ua/ru.html

I myself will never contact DHL again and will do everything possible to warn people that the main goal of this company is to receive an order at any cost, no matter what. I sent it to my sister wedding dress to Germany, starting from the timing of receipt of the parcel and the cost of this shipment, all the information was unreliable. Delivery times were increased by 2 times, although the employee said about the terms himself, we didn’t even ask, we, in turn, warned the recipient about this, he specifically asked for time off from work, sat at home, and waited. They must warn about the fact that the deadlines may be extended, and not say the exact date, as in our case. We paid 9,000 rubles for sending, and in the end they charged another 95 euros from the recipient (the same amount in rubles). And if, it is not your responsibility to advise the Shipper on there. legislation of another country, then you are simply obliged to warn about this and give false information to our question about whether this amount is final, the answer of the DHL employee sounded like this - These are our problems - just a lie. I called this company several times with the same order, everything is the same, there is no information about any fees from another country, and only when you directly ask 20 times, and this is definitely the final amount, then they talk about taxes in passing. Next, the employee was obliged to tell us in more detail about the declared value of the goods, why we are declaring it, how the declared value can affect these taxes and duties that the recipient paid, by the way, the employee deliberately falsely reduced the declared value of our cargo, we announced the amount of the cost of the dress - 30,000 rubles (there is a receipt for the purchase), he himself writes - 200 USD. The DHL employee knew about this, that if you indicate a higher cost, then the taxes will be much higher, but, without warning us about this, he wrote his amount, it turns out that if he had gone into detail, then we would have immediately this point about taxes found out and, of course, we would not send the parcel via DHL, knowing in the end the total amount of this order. Further, if he is allowed to make such decisions for us, why can’t we make them, because, as they explained in Germany, if the declared value was below 50 USD, then these taxes would not exist, we would take on such responsibility and they wrote the amount much lower, this should no longer affect your company, these are already our problems.
I made a complaint and sent it to the legal department, the fact that the employee did not even read it, but simply sent off the prepared response form (I ask one thing, and the employee answers me something completely different), once again confirmed my version that there are many such cases .
Therefore, I recommend that anyone who values ​​their time and money do not contact DHL.

DHL Express is one of the leaders in the field of international express delivery. It is a structural division of the Deutsche Post DHL holding, which is represented in more than 220 countries and territories and is the most international company in the world.

DHL Express delivers correspondence and cargo both within the countries in which it has a presence and between different countries.

Please note that DHL Express is not a postal operator, so the procedures for delivering international cargo will differ significantly from the procedures of postal operators.

Also distinctive feature DHL Express means that the shipment is delivered to the addressee at the specified address by courier to the door.

Cargoes prohibited for shipment via DHL network:

• Alcoholic drinks
• Animals
• Antiques (breakable and/or fragile)
• Asbestos
• Precious metals in ingots
• Currency
• Firearms, including parts and ammunition
• Hazardous or flammable materials (as defined in the IATA Instructions)
• Human remains, including ashes
• Jewelry, precious metals, precious stones
• Narcotic drugs
• Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local government of any country from or through which transportation may occur.
• Counterfeit products

Restricted cargo for transportation:

• Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business justification, indicate the details of packaging that guarantees the product’s immobility during transportation). – Regardless of the cost, if the cargo is insured, customers are required to provide an independent expert assessment of the value in advance.
• Excise stamps and outstanding postage stamps.
• Raw tobacco and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
• Dangerous goods. (Coordination with the additional service department is required.)
• Furs, ivory and products made from them.
• Parts, mechanisms of firearms, accessories (sight, trigger, bolts and nuts).
• Electroshock equipment, stun guns, stun guns or other items capable of producing an electrical discharge with the intent to cause harm, injure or temporarily disable (directly or indirectly intended for these purposes). * Items that could potentially be used as weapons, but this is not their direct purpose (kitchen knives), including decorative items (sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must include certificate/certificate/passport (with a stamp) that this item is not a bladed weapon.
• Wrist watch without precious metals, if the cost of one product is more than 5,000 euros, the cost of a batch is more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watches are accepted without restrictions.
• Payment documents in bearer form (activated SIM, credit and debit cards that can be used by a third party, checks payable to bearer, non-registered tickets for various events, lottery tickets, traveler's checks, prepaid telephone cards, vouchers, tokens that are the equivalent cash, money transfers).
• Toy, air pistols.

Since DHL Express is a freight carrier, size and weight restrictions have different application conditions. You can learn more about weight and volume restrictions in the company’s recommendations on this issue (in Russian, format.pdf).